They provided clarity, expertise, and outstanding outcomes.įaculty helped us identify and address a big opportunity to better serve our customers. Keybase is a secure, end-to-end encrypted app for everything you do online. Everyone should use it-for chat messaging, file sharing, team collaboration, and more-but not everyone does. Zoom and its software have been criticized, especially following the increase in usage towards the beginning of the COVID-19 pandemic, for security and privacy concerns and lapses. The public-key cryptography that powers Keybase makes the app work a little differently than other apps. The company's acquisition of Keybase was partly in to response to many of these privacy concerns. Not understanding why and how was preventing more people from understanding the value of Keybase, which was ultimately preventing them from using it. And they knew they needed to work with a team that understood both the technical details and the needs of non-technical users to better show folks what Keybase is all about. They trusted Faculty to design and build a brand-new documentation site-and write new documentation-to help make Keybase accessible to more people. Since the beginning of the company in 2014, the Keybase team had been creating their own documentation-both a technical manual for advanced users, and blog posts intended for a wider audience. While much of it was engaging, it was really only useful for more technical users. Our goal was to succinctly and concretely explain the uses and benefits of Keybase on one beautiful, responsive, easy-to-navigate, and fast site.Īnd because the content lived in multiple places, it wasn’t easy for people to find answers to their questions. It was also important to the Keybase team that we make it, like Keybase itself, open source. Fortunately, Faculty is a small but mighty team with the skills to cover the content, design, and development. Keybase Book is a comprehensive guide for anyone using the app. It helps people understand why Keybase works the way it does-proactively addressing common questions, concerns, and misconceptions-so that everyone feels safe and smart using it. Currently I wouldn’t recommend Zoom for very sensitive meetings or chats, but with end-to-end encryption that could change.Non-technical folks who rely on the internet to get things done and are concerned about security and privacy, and.To write and organize useful and usable documentation, we established a mission for our content: to help Keybase gain more users by sharing information about how it works and why it’s so powerful for: And it supports Keybase’s long-term goals: the site is fast, easy to use and update, and affordable to maintain.įaculty’s talent and care for their work delivered excellent results on all aspects of our project-from content creation to user experience design and web development.Ĭhris Coyne, Cofounder of Keybase Information that’s accessible to everyone It reflects the spirit of Keybase: intelligent and fun. Hopefully Zoom will bring end-to-end encryption to the entire user base, including free users. “In fact it brings it back up in line with other more security and privacy focused companies.”Ī bold move by Zoom, and it perhaps its most significant so far. "Zoom's privacy updates have certainly been of interest lately and this new add on is by no means a small one,” says Jake Moore, cybersecurity specialist at ESET. “Sometimes it's easier to buy your way out of a security problem.” MORE FROM FORBES Zoom's 200 Million Users Are Facing A Serious New Threat By Kate O'Flaherty “If Zoom basically can take Keybase's architecture and encryption technology and quickly implements it, it's a huge win,” says Ian Thornton-Trump, CISO at Cyjax. Now Zoom is buying Keybase, it can brush off blows from rivals Microsoft Teams and Google Meet, which have both been trying to capitalize on Zoom’s security misfortunes. Previously, Zoom was using an inferior type of encryption using 128-bit AES keys, however, Zoom’s 5.0 update added support for industry-standard AES- GCM with 256-bit keys.
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